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FREQUENTLY ASKED QUESTIONS |
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From the beautiful Skagit Valley in the foothills of the Cascade
mountains, these absolutely cuddly and lovable animals welcome you!
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SHIPPING
Our shipping charges are
inclusive of processing, handling and shipping cost. Currently we offer
only one shipping option: *Ground Shipping within Continental USA ( 8-12 business days) shipping.
Your order may arrive early, depending upon th eavailability and
shipping distance. We take
great care in appropriately packaging and shipping your order. We will
not be responsible for any damage to the items during shipping.
*DOES NOT INCLUDE ORDER
PROCESSING TIME.
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PLACING YOUR ORDER
Once you have chosen your product, you can order directly via our secure
shopping cart system. Your product will appear in the shopping cart. If
you wish to select more products, click the 'Continue Shopping' button
to go back to the site for more selections. When you are done selecting
your products, please click the 'Checkout' button. |
HOW DO I MODIFY THE CONTENTS OF THE
SHOPPING CART
If you wish to modify the quantity of your products, please change the
number in the quantity box and click 'Update'. This will change the
product quantity. If you wish to delete the product you have selected in
your cart, you have either of the following options: modify the product
quantity to '0' (zero) and click update, or click 'Empty Cart' if you
want all the contents emptied.
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CHECK OUT
When you are finished with this step, you can check out. Our automated
system will lead you through the checkout process, page by page. Please
fill out the sender information, recipient information, select the
delivery date of your item and type in any message you wish to attach,
in the box provided for personalized messages. After this step, you will
be led to the next secure process where you will fill out information
regarding your payment. You can either choose to enter credit card
information or you call in your credit card details as soon as you place
the order. Our able staff will be happy to assist you as always. When
you finish with the checkout process, our system will generate an order
tracking or reference number for you which will also be e-mailed to you
at the e-mail address you provide. |
HOW DO I
FIND OUT THE STATUS ON MY ORDER
 Please
call us at 1-800-393-2181 or 609-720-0300and our customer service staff
will be happy to update you.
You
may also log in on to our Live Support System via which you will be able
to chat with a customer service representative regarding any queries.
You
may send us an e-mail at
info@sendFootStools.com.
You
may use the Contact Us Form by clicking the 'Contact Us' link in the
upper left corner.
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